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Shipping Strategy Guide
- COVID-19 SHIPMENT UPDATE
- Help! I moved and my watch is going to my old address!
- My tracking shows my package was delivered, but it’s not here
- Why does my tracking say "Pre-shipment?"
- My tracking says "Shipment Ready for UPS."
- Why is FedEx charging me a fee?
- I wasn’t home to sign for my package
- I’ll be on vacation and won’t be there to receive my package
- I’ll be at a new location for several months.
- DOMESTIC U.S. - My tracking hasn’t updated in a long time
- What should I do if my tracking says my watch was delivered, but I don't have it?
- INTERNATIONAL - My package has been stuck in Chicago/Los Angeles/New York/San Francisco/Miami for an extended period of time
- INTERNATIONAL - My tracking hasn’t updated in a long time