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My tracking shows my package was delivered, but it’s not here

USPS

Sometimes, a package will be marked as delivered by the USPS prematurely. USPS delivery vehicles sometimes use GPS to update tracking and this can cause a premature “Delivered” to show up in your tracking page. We recommend you wait another 2 business days as normally, your package will still arrive.

If it’s still not there, contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

If at this point your package still can’t be recovered, then it most likely lost or stolen. At this point, please reach out to us at hello@watchgang.com and we can go ahead and process a replacement.

 

FedEx

This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. Sometimes they will leave things on a porch or backdoor and you simply aren’t seeing it. If you’re absolutely sure it’s not there, contact Fedex immediately with your tracking number. If they’re not able to help you at all then the package may have been stolen. If this is the case, please reach out to hello@watchgang.com and we will try our best to resolve things on our end.

Signing up with Fedex’s Delivery Manager will also help make sure your package does not get stolen.

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