Looking for answers? You've come to the right place.
General Shipping Questions
Shipping Strategy Guide
- COVID-19 SHIPMENT UPDATE
- Help! I moved and my watch is going to my old address!
- My tracking shows my package was delivered, but it’s not here
- Why does my tracking say "Pre-shipment?"
- My tracking says "Shipment Ready for UPS."
- Why is FedEx charging me a fee?
Issue With My Watch
- Does my watch come with a warranty?
- What’s covered under my warranty?
- Is water damage covered under warranty?
- What’s not covered under my warranty?
- What do I do with a blank warranty card?
- Does the warranty cover watches I buy from The Wheel?