Help Center

General Shipping Questions

• When will my first watch ship?
• Where can I find tracking for my order?
• When will my monthly watch ship?
• Can I get expedited shipping?
• Where's my replacement watch?

Shipping Strategy Guide

• COVID-19 SHIPMENT UPDATE
• Help! I moved and my watch is going to my old address!
• My tracking shows my package was delivered, but it’s not here
• Why does my tracking say "Pre-shipment?"
• My tracking says "Shipment Ready for UPS."
• Why is FedEx charging me a fee?

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Issue With My Watch

• What happens if my watch arrives damaged or doesn't work?
• What can I do about a watch I damaged on accident?
• What can I do if the watch I just received has a dead battery?
• Did I receive the wrong watch?

Warranties

• Does my watch come with a warranty?
• What’s covered under my warranty?
• Is water damage covered under warranty?
• What’s not covered under my warranty?
• What do I do with a blank warranty card?
• Does the warranty cover watches I buy from The Wheel?

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