Help Center

My Account Settings

• How do I update my billing information?
• How do I update my shipping address?
• How do I change my password?
• I forgot my password—how do I reset it?

My Subscription Settings

• How do I change the frequency of my monthly shipments?
• How do I pause my monthly shipments?
• How do I change my subscription renewal date?
• How do I stop automatic shipments?
• What is the On Demand program?
• How can I switch subscription tiers?

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Billing Questions

• When will I be charged?
• Can I change my subscription renewal date?
• My payment is being declined?
• My renewal didn't process!
• Do you charge sales tax?
• Are there any fees associated with my subscription?

Watch Gang Points

• Everything You Need to Know About Points!
• How do I get points?
• Where can I find my Points?
• Where are my Anniversary Points?
• Do Watch Gang Points expire?

My Referrals

• How does your referral program work?
• How do Referral Points Work?
• How do I convert my Referral Points into Subscription Credit?