Help Center

My Account Settings

• How do I change my password?
• I forgot my password—how do I reset it?
• Where are my Anniversary Points?
• How do Quarterly Subscriptions work?
• What is the On Demand program?

My Subscription Settings

• How do I change the frequency of my monthly shipments?
• How do I pause my monthly shipments?
• How do I stop automatic shipments?
• Can I end a prepaid Multi-Month Plan early?
• How can I switch subscription tiers?
• How do I reactivate monthly shipments?

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Billing Questions

• When will I be charged?
• How do I update my billing information?
• Do you charge sales tax?
• What forms of payment are accepted?
• My renewal didn't process!
• Are there any fees associated with my subscription?

My Referrals

• How does your referral system work?
• How do Referral Points Work?
• How do I convert my Referral Points into Subscription Credit?