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How do I downgrade a Wheel win?
Please notify us immediately by filling out Wheel Spin Downgrade Request Form so we can try and catch it before your shipment has processed!
Please keep in mind, per our terms, if a spin results in a watch that is in a tier above the lowest available tier, you may elect to exchange such watch for any other watch in an available lower tier, provided that such watch was populated on the Wheel at the time of the spin that produced the winning watch.
If the watch you're requesting wasn't selected and on your Wheel at the time of your winning, I'm afraid we won't be able to facilitate your request.
Since Wheel watches are sent out directly from our brand partners, we need to notify them immediately if we need to cancel your order.
Also, some watches fly off the shelves, so we'll need to make sure the watch you want is still available.
If you've already received an email with your tracking information, it's too late.