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Monthly Subscription Renewal Policy & Schedule

All monthly subscriptions renew on the 1st of each month.

All prepaid multi-month subscriptions will renew on the 1st of the month of your final shipment to a month-to-month plan.  Those who purchased prepaid multi-month plans prior to June 11, 2019 will renew at the same multi-month package upon renewal on the 1st of the month.

Here's an example of a Renewal Schedule Calendar based on the plan you've selected:

Month-to-Month Subscription

Ordered monthly sub on May 1st thru 21st: 1st watch ships in 3 days, renewal on the 1st of June for 2nd watch shipped on June 16th.

Ordered monthly sub on May 22nd thru 31st: 1st watch ships in 3 days, renewal not until July 1st for 2nd watch shipped on July 16th watch.

Pre-Paid Multi-Month Subscription

Ordered 3-month sub on May 1st thru 21st: Watch ships in 3 days, 2nd watch on June 16th, 3rd watch on July 16th, renewal Aug. 1st for August watch shipped on 16th.

Ordered 3-month sub on May 22nd thru 31st: Watch ships in 3 days, 2nd watch on July 16th, 3rd watch on Aug. 16th, renewal Sept. 1st for September watch shipped on 16th.

Quarterly Subscription

Ordered quarterly sub on May 1st thru 21st: Watch ships in 3 days, 2nd watch renews Aug. 1st for August watch shipped on 16th.

Ordered quarterly sub on May 22nd thru 31st: Watch ships in 3 days, 2nd watch renewal Sept. 1st for September watch shipped on 16th.

Stopping Automatic Shipments

You can stop your monthly shipments at any time, however, we do have shipment cut-off times before you are charged for that month's shipment. 

There are fees associated with ending a Pre-Paid subscription plan early. You can find more information here.

Stop Shipment Cut-Off Times:

1. Stop Shipment requests before 5PM PST on the 10th will receive a full refund and that month's shipment will be canceled.

2. Stop Shipment requests after 5PM PST on the 10th will not receive a refund and will receive that month's shipment. Your account will no longer be billed for that shipment moving forward.

You can place a stop on your monthly shipments at any time by calling us at (888) 973-0183.

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