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Monthly Subscription Renewal Policy & Schedule

You'll be able to find your next renewal date on the main page of your Account under "PLAN DETAILS."

All monthly subscriptions renew on the 1st of each month.

All prepaid multi-month subscriptions will renew on the 1st of the month of your final shipment to a month-to-month plan.  Those who purchased prepaid multi-month plans prior to June 11, 2019 will renew at the same multi-month package upon renewal on the 1st of the month.

Here's an example of a Renewal Schedule Calendar based on the plan you've selected:

Month-to-Month Subscription

Ordered monthly sub on May 1st thru 21st: 1st watch ships in 3 days, renewal on the 1st of June for 2nd watch shipped on June 16th.

Ordered monthly sub on May 22nd thru 31st: 1st watch ships in 3 days, renewal not until July 1st for 2nd watch shipped on July 16th watch.

Pre-Paid Multi-Month Subscription

Ordered 3-month sub on May 1st thru 21st: Watch ships in 3 days, 2nd watch on June 16th, 3rd watch on July 16th, renewal Aug. 1st for August watch shipped on 16th.

Ordered 3-month sub on May 22nd thru 31st: Watch ships in 3 days, 2nd watch on July 16th, 3rd watch on Aug. 16th, renewal Sept. 1st for September watch shipped on 16th.

Quarterly Subscription

Ordered quarterly sub on May 1st thru 21st: Watch ships in 3 days, 2nd watch renews Aug. 1st for August watch shipped on 16th.

Ordered quarterly sub on May 22nd thru 31st: Watch ships in 3 days, 2nd watch renewal Sept. 1st for September watch shipped on 16th.

Stopping Automatic Shipments

You can stop your monthly shipments at any time, however, we do have shipment cut-off times before you are charged for that month's shipment. 

There are fees associated with ending a Pre-Paid subscription plan early. You can find more information here.

Stop Shipment Cut-Off Times:

1. Stop Shipment requests before 5PM PST on the 10th will receive a full refund and that month's shipment will be canceled.

2. Stop Shipment requests after 5PM PST on the 10th will not receive a refund and will receive that month's shipment. Your account will no longer be billed for that shipment moving forward.

You can place a stop on your monthly shipments at any time by calling us at (888) 973-0183.

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